QSSU-EACOP-BSA-IST BUSINESS SYSTEMS ADMINISTRATOR

About This Job :

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client EACOP , we are looking for a competent, skilled, and experienced IST Business Systems Administrator to work in Uganda

Situation in organization

Site Manager N+1 : EACOP IST MANAGER

Manager N+2 : EACOP CHIEF FINANCIAL OFFICER

Service dimensions

Based in Kampala + missions in country in Uganda and Tanzania. Transverse position interacting potentially with all EACOP Ltd end users (800 estimated at peak). Works in coordination with Information Systems and Technology (IST), Finance, Contracts & Procurement (C&P), Human Resources and Compliance departments across Uganda and Tanzania Four SaaS Business Systems (Workday Human Capital Management and Financial Management, Adaptive Planning, Strategic Sourcing and FIS Treasury Management System), one external Application Maintenance Service (AMS) contract.

Activities

Business Support

• Provide Tier 0 and Tier 1 support (Workday and FIS).
• Manage Knowledge Database, User Documentation, FAQs (Workday and FIS).
• Training of internal teams
• Ensures a direct support to EACOP users (providing up to date templates, support, exports, reports etc.)
• Is the main point of contact to liaise with solutions and service providers for all technical aspects of the applications.
• Contributes to the general Knowledge Management and improvement of the system
• Supervise the Ticket intake, the ticket queue assignment (Jira for Workday, SNow for FIS).
• Provide pre-script standard incident resolution (Workday and FIS).

Deployment – Upgrade (Workday)

Systems (Workday and FIS)

Others (Workday and FIS)

H3SE Roles and responsibilities

The service holder shall demonstrate a continuous commitment to EACOP H3SE standards at all times.

Context and environment

The main objectives are the successful operations, maintenance and evolutions of business processes on Workday and FIS platforms for EACOP Ltd

Accountabilities

The Business Systems Administrator assists the business in defining and modeling their needs, constraints, and requirements. As a functional specialist, analyzes the needs of the business lines, verifies the adequacy of the Information Systems and Technology (IST) supporting the activities of the business, and proposes innovative solutions (process and / or technical) to meet the needs in Workday and FIS. The Business Systems Administrator has also an operational responsibility in the delivery of the services.

Qualifications / Experience required

Qualifications :

Bachelor’s degree in information technology

Experience :

8 to 10 years’ experience in technical specialty (Enterprise Resource Planning, Human Capital Management, Contract & Procurement, Treasury Management System, Compliance applications support, security, data management) Finance background and experience is a plus.

Skills : Proficiency in the usage of computers, software and applications, Cloud-based solutions and services. Proficiency in the usage of business systems Ability to organize and manage priorities, rigorous. General team spirit : Creative, strength of proposal for performance improvement, good contact, sense of communication.

All candidates who meet the criteria outlined above are encouraged to apply under the job vacancy “QSSU-EACOP-BSA-IST BUSINESS SYSTEMS ADMINISTRATOR”

Note :

The deadline for applications is not later than 05 : 00 pm Monday ,24thFebruary, 2025

Only shortlisted applicants will be contacted.

Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.