Multi-Property Director of Operations (Pre-Opening)- Marriott Kampala

Company Overview

Be part of something extraordinary at the new Marriott Kampala, set to open in December 2025. This landmark property will redefine luxury hospitality in Uganda and beyond. The development features two towers—one housing 181 hotel rooms and the other offering 96 executive apartments. Guests will enjoy eight diverse dining and lounge outlets, extensive banqueting facilities, and 4–5 modern meeting rooms designed for high-impact events. The hotel will also be home to the largest casino in Africa, making it a premier destination for both business and leisure travelers. Located in the heart of Kampala, this flagship opening offers a unique opportunity to shape the future of hospitality in the region.

Role Summary

We are seeking a strategic and results-driven Hotel Operations Manager to lead all aspects of hotel operations. This role oversees key departments including Front Office, Housekeeping, Food & Beverage, Recreation, and Engineering. You will work closely with department heads to implement brand strategies, enhance guest satisfaction, and drive financial performance. Reporting directly to senior leadership, you will play a pivotal role in aligning operations with brand standards and delivering exceptional guest experiences. This is an immediate-start position to support the successful pre-opening and launch of the hotel.

Key Responsibilities Operational Strategy & Profitability

• Drive guest satisfaction by identifying key service drivers and trends
• Make strategic decisions to meet operational and financial goals
• Align departmental strategies with brand objectives

Revenue & Cost Management

Team Leadership & Collaboration

Guest Experience

People & Culture

Desirable Skills and Qualifications

Compensation and Benefits

Career Growth Opportunities

Application Instructions

Excited to shape the future of hospitality in Kampala?

Apply now with your CV and a cover letter outlining your leadership experience and readiness to take on a pre-opening challenge.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.