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QSSU-FSE-OL-OPERATIONS LEAD

Q-Sourcing ServteckAMPALA

20 days ago

Job description

About This Job :

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client Fireside engineering limited, that operates in the Engineering industry , we are looking for competent, skilled, and experienced Operations Lead , Kampala .

Job Title : Operations Lead

Location : Kampala, Uganda

Key Responsibilities

Oversee daily operations, project goals, and team performance.
Identify any skills, resources, tools, equipment and materials gap and address or close them in advance.
Maintain all aspects of operations including fleet, resources, tools, equipment and invoicing.
Approve budgets for all projects and make sure that they are implemented successfully within the required timeline and budget threshold.
Organize work with internal and external team members.
Set up and maintain clear and effective internal and external communication with teams.
Create a plan for deployment milestones in all projects ensuring they are delivered within forecasted cost, time and quality.
Ensure all deliverables are fulfilled according to the project scope, deployment and support processes.
Ensure delivery of client KPI’s including day to day SLAs, customer experience, quality measures, occupational health and safety measures.
Maintain excellent customer relationships for new and existing clients.
Work with head of departments for continuous improvement and optimal team performance.
Assist the human resource team in hiring and training staff members in line with the company culture.
Handle escalations on scope, processes, SLA and complaints and act as the acting point of escalation between the client and Fireside.
Make sure that we are well aware of our competition on ground and making sure that we are ahead.
Make sure that we adhere to industry requirements as well as EHS.
Any other duty as may be assigned.

Competencies and Qualifications

Bachelor’s degree in Business Administration, Operations Management, Project Management, Engineering, or a related field.

Proven experience in operations or project management, preferably in a technical or telecom environment.

Familiarity with health, safety, and regulatory compliance standards (EHS).

Proficient in Microsoft Office Suite and project management tools.

Strong leadership and people management skills.

Ability to lead cross-functional teams and manage multiple projects simultaneously.

Strategic thinker with solid problem-solving and decision-making abilities.

Experience in client relationship management and stakeholder engagement.

Excellent verbal and written communication skills.

High level of integrity, professionalism, and accountability.

How to apply :

All candidates who meet the criteria outlined as above should submit their applications under the job vacancy “ QSSU-FSE-OL-OPERATIONS LEAD”

Application Link : Note :

The deadline for applications is not later than 05 : 00 pm, Tuesday 20th May, 2025.

Only shortlisted applicants will be contacted.

Q-SOURCING SERVTEC IS AN EQUAL-OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.

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