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Call Center Advisor Full Time

Call Center Advisor Full Time

Exquisite SolutionKampala, Kampala, UG
19 days ago
Job description

Exquisite Solution Limited, a leading HR recruitment and management company is seeking enthusiastic and customer-focused Call Center Advisor to join our dynamic team at a leading telecom company. As a Call Center Advisor, you will be the first point of contact for our valued customers, providing timely and effective support across a range of telecom products and services.

Key Responsibilities

  • Handle incoming customer calls professionally, efficiently, and courteously.
  • Provide accurate information on company products, services, promotions, and technical troubleshooting.
  • Resolve customer complaints and escalate complex issues to the appropriate departments.
  • Log all customer interactions in the CRM system accurately and thoroughly.
  • Maintain high levels of customer satisfaction through excellent delivery service.
  • Meet individual and team performance targets, including call quality, resolution time, and customer satisfaction scores.

Qualifications and Requirements

  • Bachelor’s degree in any Field from a recognized university is required.
  • Fluency in at least one of the following language combinations : Runyakole, Rutooro, and Luganda Lugbara, Swahili,
  • Strong verbal and written communication skills.
  • Demonstrated active listening abilities and a genuine passion for helping others.
  • Proven ability to multitask, set priorities, and manage time efficiently.
  • Computer literacy; experience with CRM systems is an added advantage.
  • How to Apply :

    If you are a proactive, passionate, and self-driven individual with a strong commitment to excellence, please submit your cover letter, CV, and academic documents as a single PDF, with the position you are applying for in the subject line, to  talent@exquisitesolution.com The deadline for applications is 23rd June 2025.

    Note :  Only shortlisted candidates will be contacted. If you have not been contacted within two weeks after the application deadline, please consider your application unsuccessful.

    Disclaimer : Exquisite Solution Limited is an Equal Opportunities Employer. Never pay for a job during the recruitment process. For more job opportunities, visit our website at

    Tagged as : Customer Experience, telecommunication

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    Advisor • Kampala, Kampala, UG