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Project Manager

Project Manager

Point. Your Marketing Investment PartnerKampala, Uganda, UG
30+ days ago
Job description

JOB TITLE : Project Manager

MAIN PURPOSE OF THE JOB :

The role of a Project Manager is to lead a multi-disciplinary team of customers, category specialists & supply partners through project life cycles by consulting, planning, budgeting & tracking fulfilment against an agreed schedule. Working to deliver on time, in budget and at the right quality to enable maximum customer satisfaction. It will require consistent frontline engagement within a marketing environment and will typically cover Creative, Print, POS & Promotional Merchandise requirements..

Reporting to a Customer Success Manager (CSM), you will form part of a frontline team responsible to collectively deliver operational excellence & revenue growth, improve customer loyalty & satisfaction (CSAT), enable increased customer lifetime value (CLV) and achieve excellent net promoter scores (NPS).

Key Performance Indicators (KPI’s) :

  • Customer Lifetime Value (CLV)
  • Net Promoter Score (NPS)
  • Customer Satisfaction Score (CSAT).
  • Delivery on-time & In Full (OTIF)
  • Organic Revenue Growth & Profitability
  • Efficiency & Effectiveness

Key Performance Areas (KPA’s) :

  • Stakeholder engagement (Collaboration & Communication).
  • Fulfilment (Planning / Scheduling, Delivery).
  • Operational execution (Staff, Customer Service, Controls, Technology Interaction, Reporting)
  • Market Research (Innovation Initiatives)
  • Risk Management & Compliance (Awareness & Mitigation)
  • Client Retention (Relationships & Opportunity Generation
  • QUALIFICATION REQUIREMENTS :

    Grade 12

    Diploma and / or certification in related field

    WORK EXPERIENCE :

    3+ years’ experience in a similar role and / or industry

    Customer service & people management experience advantageous.

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    Manager • Kampala, Uganda, UG