QSSU-AZ-HT-HEAD TECHNICIAN

About This Job :

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client in the manufacturing industry, we are looking for competent, skilled and experienced Head Technician to work in Uganda.

Job Purpose :

The Head Technician will lead a team of technicians, ensuring timely and effective product servicing and repairs. This role requires strong technical expertise in electronics and home appliances, leadership skills, and the ability to implement best practices in service management. The ideal candidate will ensure customer satisfaction through high-quality service delivery while optimizing technical operations.

Duties and Responsibilities :

• Technical Service Operations.
• Oversee and manage all product repair and maintenance services.
• Diagnose and troubleshoot issues in electronics and home appliances.
• Ensure timely and efficient completion of all service requests.
• Maintain high standards of quality control and service excellence.
• Leadership & Team Management.
• Supervise and train a team of technicians, ensuring continuous skill development.
• Assign and monitor workloads to ensure efficiency in service delivery.
• Conduct performance evaluations and provide mentorship to technicians.
• Ensure compliance with company policies, safety standards, and industry regulations.
• Customer Support & Problem Resolution.
• Work closely with the after-sales team to resolve technical complaints effectively.
• Provide expert guidance to customers on product usage and maintenance.
• Ensure professional communication with customers regarding service timelines and expectations.
• Inventory & Spare Parts Management.
• Monitor and manage spare parts inventory, ensuring availability of necessary components.
• Coordinate with suppliers to source high-quality spare parts at competitive prices.
• Implement efficient stock control measures to minimize wastage and delays.
• Reporting & Process Improvement.
• Maintain detailed service records and generate reports on common technical issues.
• Identify recurring faults and recommend improvements to product designs.
• Implement strategies to enhance repair turnaround times and service quality.

Experience and Qualifications :

How to apply :

All candidates who meet the criteria outlined as above are encouraged apply under the job vacancy “ QSSU-AZ- HT-HEAD TECHNICIAN ”

Application link : Note :

Only shortlisted applicants will be contacted.

The deadline for applications is not later than  05 : 00 pm   Sunday 13th July, 2025

Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.