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Technical Architect – Hybrid Cloud

Technical Architect – Hybrid Cloud

NTTKampala, Kampala, Uganda
14 days ago
Job description

JOB DESCRIPTION

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Job Description

Key Responsibilities :

  • Interacts with clients on site and remote to meet complex requirements of a solution.
  • Escalates unresolved problems and issues to the relevant third parties.
  • Responds to escalated client requests.
  • Escalates complex problems to the relevant third parties.
  • Writes reports and proposals and completes and maintains project documentation.
  • Assists with the documentation of standard operating procedures relating to installations and fixes.
  • Acts as coach and mentor to more junior Implementation Engineers and Technicians.
  • Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets.
  • Included in higher complexity design work, with input to the design expected.
  • Expected to take ownership of relevant technologies according to domain or specialization.
  • Performs any other related task as required.
  • Learns the ability to start 'owning' portions of an installation, break / fix incidents, and problem management during project lifecycle.
  • Functions jointly with the Implementation Engineering team to meet client requirements.
  • Action less complex configurations and installations.
  • Attend to less complex break / fix events during project lifecycle.
  • Provides support and work alongside with Senior Associate / L2 and other senior support engineers.

Knowledge and Attributes :

  • Relevant proficiency in following Microsoft technologies - HPE, DELL, VMware, Veeam, CompTIA A+, Cisco UCS Servers, Brocade SAN Switches, Cisco MDS SAN switches, Nutanix concepts.
  • Comprehensive understanding and appreciation of technical design principles.
  • Seasoned understanding of project and administration processes.
  • Display a strong learning orientation.
  • Excellent written and verbal communication skills.
  • Demonstrate a client service orientation.
  • Hands-on proactive in approach.
  • Proficient in Visio, LLD and As Build document design.
  • Ability to develop an understanding of fundamental project and administration processes.
  • Hands-on proactive in approach.
  • The ability to work overtime when required.

    • Academic Qualifications and Certifications :

  • Bachelor's degree or equivalent in Information Technology or Computing or a related field.
  • Relevant certifications such as - HPE Proliant servers, 3PAR, Primera, Alletra, Simplicity, Synergy, StoreOnce, MSA Storage; Dell PowerEdge servers, Unity, PowerStore, PowerScale Isilon. Recoverpoint Appliance / VE, PowerProtect / Data Domain, VxRail; VMware Certified VCP-DCV, vSAN, SRM; Dell Information Storage Associate - DCA-ISM; Veeam Backup and Recovery and or Veritas Netbackup; Azure Fundamentals; Cisco UCS Servers.
  • Cisco MDS and Brocade SAN Switches - Zoning.

    • Required Experience :

  • Work experience in a technical implementation engineering.
  • Experience engaging with clients and conducting presentations.
  • Experience in report writing.
  • Experience in project management experience.
  • At least 2 Years Experience in a similar role

    • Additional Career Level Description :

    Knowledge and application :

  • Seasoned, experienced professional; has complete knowledge and understanding of area of specialization.
  • Uses evaluation, judgment, and interpretation to select right course of action.

    • Problem solving :

  • Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors.
  • Resolves and assesses a wide range of issues in creative ways and suggests variations in approach.

    • Interaction :

  • Enhances relationships and networks with senior internal / external partners who are not familiar with the subject matter often requiring persuasion.
  • Works with others outside of own area of expertise, with the ability to adapt style to differing audiences and often advises others on difficult matters.

    • Impact :

  • Impacts short to medium term goals through personal effort or influence over team members.

    • Accountability :

  • Accountable for own targets with work reviewed at critical points.
  • Work is done independently and is reviewed at critical points.

    • Workplace type : Hybrid Working

    About NTT DATA

    NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

    Equal Opportunity Employer

    NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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    Technical Architect Hybrid Cloud • Kampala, Kampala, Uganda