Senior Branch Manager

At Lapaire, we transform people’s lives.    Because good eyesight is essential for living well and fulfilling your dreams, we have developed a unique concept : a service where the customer is at the heart of our project and quality, stylish products at fair, transparent prices.

• Joining the Lapaire team is first and foremost joining an inspiring pan-African adventure that impacts the health and well-being of the people around us, and therefore their lives.

But it is also and above all :   Serving our clients at best to improve their lives.

Working and acting as an entrepreneur, contributing to the Lapaire project with ideas and initiatives.

Participating in the expansion of a dynamic company by organizing and anticipating work efficiently.   Learning every day to continue to grow and surpass yourself.

Collaborating with young and multicultural teams while sharing your knowledge.

Senior Branch Manager Location :  Kampala, Uganda The Senior Branch Manager will lead operations in one of Lapaire’s Optical Centers in Uganda.

This is a key leadership role, responsible for branch performance and also for driving new growth strategies, strengthening B2B partnerships, and boosting B2C sales.

The Senior Branch Manager will work closely with the Operations Manager and Area Managers, managing a team of a Junior Branch Manager, Sales Representatives and an Eye Specialist (Optometrist or OCO).

Key Responsibilities 1.

Strategic & Growth Responsibilities Identify and execute new revenue opportunities (B2C and B2B) for the branch.

Build and nurture external partnerships (referrals, collaborations with other businesses and brands, etc.) Analyse market and branch performance trends, and propose new strategies.

Collaborate with Marketing and PR on campaigns and represent the branch in networking and promotional events.

Drive client acquisition, retention, and customer satisfaction initiatives.

2.

Oversight & Leadership Oversee junior BM’s handling of stock / inventory & finance management.

Train, mentor, and coach the sales team to boost performance.

Ensure the branch delivers on sales, customer satisfaction (NPS), and financial targets.

Maintain a professional, welcoming, and safe branch environment aligned with Lapaire standards.

Candidate Profile Diploma or Bachelor’s degree in Business, Commerce, or a related field.

Minimum 3–5 years’ proven experience in business, retail, or branch management.

Demonstrated success in driving sales growth, managing teams, and implementing performance-boosting strategies.

Strong background in customer service and business operations.

Proficient in financial reporting, data analysis, and tools such as Excel.

Excellent communication, negotiation, and interpersonal skills.

Personal Attributes for Success Strategic & Growth-Oriented : Able to spot opportunities and turn them into results.

Strong Leader & Motivator : Skilled at inspiring and managing people to perform at their best.

Accountable & Trustworthy : Integrity and responsibility guide your work.

Ambitious & Results-Driven : Always aiming higher, beyond just meeting targets.

Organized & Reliable : Run your branch with professionalism and structure.

Customer-Focused & Empathic : Able to connect with and serve diverse customers.

Negotiator : Comfortable building partnerships and driving win–win outcomes.

Ready for the challenge?

Apply now!

Please note that we intend to make contact with all of our applicants, but unfortunately high volumes of applications make this unrealistic.

If you do not hear from us within two weeks, your application has not been successful on this occasion.

This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.

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