Dispatch Engineer Home Broadband

Main Purpose :

To ensure timely coordination of FTTH installations, workforce assignments, performance management, optimal allocation of material resources, and real-time monitoring of field activities. This role bridges operational execution and customer experience, improving installation SLAs and reducing downtime.

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.

Job Title :  Dispatch Engineer Home Broadband

Reports to :  Senior Manager Technology, Home Broadband

No. of Vacancies :  2

Main Job Functions :

Coordinate work order assignments and field operations for FTTH installations.

Track workorder assignments for contractor workforce, manage schedules, and ensure adherence to all installation SLAs.

Prioritize work orders and tasks based on SLAs and urgency.

Assign field teams based on availability, location, and skill set.

Coordinate updates with customers (arrival times, delays).

Liaise with customer support, technical teams, vendors, and contractors to ensure optimal installations and customer support.

Maintain accurate records of dispatch activities and technician assignments including interaction with systems and tools.

Incorporate digital enhancements by use of dispatch systems, ticketing tools and platforms to support vendor management.

Generate quality audits and compliance reports for workforce management and contractor workorders.

Contractor performance tracking and generation of performance scorecards, technician productivity and service quality.

Coordinate contractor meetings and daily standups to capture installation progress.

Understanding of GPON Network and Broadband technologies to support operations teams in troubleshooting and diagnosing customer complaints.

Confirm appointments where needed and provide pre-installation guidance to customers.

Education

Bachelor’s degree in Telecommunication / Electrical Engineering or any other relevant degree.

Degree in Business Administration (or related field) with certifications in FTTH, fiber optics, or workforce dispatch systems.

Work Experience

A minimum of two years in FTTx deployment, dispatch operations or field coordination.

Skills / physical competencies :

Fiber Optic Deployment Certifications

Ability to work with dispatch / ticketing systems.

Safety Training for field operations

Proficiency in Microsoft Software (MS Excel, MS Project, MS Work, MS Power Point, SharePoint etc)

Project Management fundamentals.

Understanding of GPON technology and troubleshooting capabilities

Strong communication (verbal and written)

Customer Service Orientation

Organization, prioritization, multitasking

Problem-solving and troubleshooting

Ability to work independently in fast-paced setups

ABOUT US

We at MTN Uganda are a purpose and value-led organization!

At MTN Uganda, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Female Applicants are strongly encouraged to Apply!

Note : In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.