JOB TITLE:
Project Manager
MAIN PURPOSE OF THE JOB:
The role of a Project Manager is to lead a multi-disciplinary team of customers, category specialists & supply partners through project life cycles by consulting, planning, budgeting & tracking fulfilment against an agreed schedule. Working to deliver on time, in budget and at the right quality to enable maximum customer satisfaction. It will require consistent frontline engagement within a marketing environment and will typically cover Creative, Print, POS & Promotional Merchandise requirements..
Reporting to a Customer Success Manager (CSM), you will form part of a frontline team responsible to collectively deliver operational excellence & revenue growth, improve customer loyalty & satisfaction (CSAT), enable increased customer lifetime value (CLV) and achieve excellent net promoter scores (NPS).
Key Performance Indicators (KPI’s):
Key Performance Areas (KPA’s):
QUALIFICATION REQUIREMENTS:
Grade 12
Diploma and/or certification in related field
WORK EXPERIENCE:
3+ years’ experience in a similar role and/or industry
Customer service & people management experience advantageous.
Project Manager • Kampala, Uganda, UG
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