Talent.com
Point. Your Marketing Investment Partner
Project ManagerPoint. Your Marketing Investment Partner • Kampala, Uganda, UG
Project Manager

Project Manager

Point. Your Marketing Investment Partner • Kampala, Uganda, UG
30+ days ago
Job description

JOB TITLE:

Project Manager

MAIN PURPOSE OF THE JOB:

The role of a Project Manager is to lead a multi-disciplinary team of customers, category specialists & supply partners through project life cycles by consulting, planning, budgeting & tracking fulfilment against an agreed schedule. Working to deliver on time, in budget and at the right quality to enable maximum customer satisfaction. It will require consistent frontline engagement within a marketing environment and will typically cover Creative, Print, POS & Promotional Merchandise requirements..

Reporting to a Customer Success Manager (CSM), you will form part of a frontline team responsible to collectively deliver operational excellence & revenue growth, improve customer loyalty & satisfaction (CSAT), enable increased customer lifetime value (CLV) and achieve excellent net promoter scores (NPS).

Key Performance Indicators (KPI’s):

  • Customer Lifetime Value (CLV)
  • Net Promoter Score (NPS)
  • Customer Satisfaction Score (CSAT).
  • Delivery on-time & In Full (OTIF)
  • Organic Revenue Growth & Profitability
  • Efficiency & Effectiveness

Key Performance Areas (KPA’s):

  • Stakeholder engagement (Collaboration & Communication).
  • Fulfilment (Planning/Scheduling, Delivery).
  • Operational execution (Staff, Customer Service, Controls, Technology Interaction, Reporting)
  • Market Research (Innovation Initiatives)
  • Risk Management & Compliance (Awareness & Mitigation)
  • Client Retention (Relationships & Opportunity Generation

QUALIFICATION REQUIREMENTS:

Grade 12

Diploma and/or certification in related field

WORK EXPERIENCE:

3+ years’ experience in a similar role and/or industry

Customer service & people management experience advantageous.

Create a job alert for this search

Project Manager • Kampala, Uganda, UG

Similar jobs

Business Development Manager - Uganda

MamoruKampala, Uganda, UG
Quick Apply

Mamoru redefines traditional financial services through cutting-edge technology.We recognized the need for advanced and efficient financial solutions that could keep up with the rapidly evolving fi... Show more

Finance Manager

PALMPAY LIMITEDKampala, UG
Quick Apply

Palmpay  is a Pan-African fintech company currently operating in Ghana, Nigeria,Tanzania and expanding to other markets in Uganda.We are reinventing the payments experience by making it e... Show more

Data Center Technician UG Onsite

RM Staffing B.V.Kampala, C, UG

This is a full-time, on-site position where you'll support critical infrastructure at world-class data center facilities.Comprehensive benefits package including:.Health, dental, and vision insuran... Show more

Behavioral Health Coaches (Uganda)

IntellectKampala, Central Region, UG
Quick Apply

You will be a practitioner on our telehealth platform 'Intellect', where your role is to support our clients' mental health and personal growth based on the individual needs and goals.This is deliv... Show more

Senior Health Advisor

WaterAidKampala, Central Region, UG
Quick Apply

Ghana, Liberia, Mali, Tanzania, Uganda, Rwanda, Zambia, Mozambique, Malawi, Nepal, Pakistan.For the UK location, we have hybrid working – a minimum of 40 % of working time is spent face-to-face (Lo... Show more

Project Delivery Manager

OptasiaKampala, Central Region, UG
Quick Apply

B2B2X financial technology platform covering scoring, financial decisioning, disbursement & collection.We provide a versatile AI Platform powering financial inclusion, delivering responsible fi... Show more

Operations and Settlement Manager - Uganda

MamoruKampala, Kampala, UG
Quick Apply

Mamoru redefines traditional financial services through cutting-edge technology.We recognized the need for advanced and efficient financial solutions that could keep up with the rapidly evolving fi... Show more

Senior Sales Engineer

ALUMILKampala, Central Region, UG
Quick Apply

Alumil, recognized as one of Europe’s leading pioneers in the research, development, and manufacturing of architectural aluminum systems, is on the lookout for a skilled Senior Sales Engineer.We se... Show more

Technical Recruiter (Remote)

RM Staffing B.V.Kampala, C, UG

Reboot Monkey is a global datacenter services provider headquartered in Haarlem, Netherlands, operating.We deliver colocation, IP transit, smart hands, remote hands, and managed datacenter services... Show more

Technical Project Manager Data Center (Remote)

RM Staffing B.V.Kampala, C, UG

Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more

QSR Country Manager - Uganda

Hungry Lion Fast Foods (Pty) LtdKampala, Kampala, UG
Quick Apply

THE OPPORTUNITY We are recruiting a Country Manager to join the Hungry Lion team in Uganda.The purpose of this role is to lead and grow the Hungry Lion business in-country by driving operational ex... Show more

Head of Collections - Strategy, Transformation & Performance

FairMoneyKampala, Central Region, UG
Quick Apply

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets.Established in 2017, the company currently operates primarily within Nigeria, and it has se... Show more