Uganda Country IT Operations Technician [Fixed-Term]

About One Acre Fund

Founded in 2006, One Acre Fund equips more than 4 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa’s farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase her income and assets on supported land by more than 40 percent, while permanently improving her climate resilience. This is all made possible by our team of 8,000+ full-time staff, drawn from diverse backgrounds and professions.

About the Role

We seek an independent, well-rounded, and proactive problem solver with 1+ years of relevant experience in end-user support, endpoint hardware, software, and network troubleshooting. You will collaborate with the Endpoint Management, Networks, and Service Desk teams to support staff at our Mubende office. You will be part of the IT Operations team and will report to the Growth Countries IT Operations Lead.

Responsibilities

• You will adhere to IT policies, processes, and guidelines
• You will resolve technical incidents and service requests within service level agreements.
• You will comply to endpoints and network processes
• You will execute IT support exercises (ex : preventative maintenance, inventory data cleanup etc.)
• You will engage with non-technical OAF team members to conduct IT-related training.
• You will engage with external providers like internet providers and IT vendors.
• You will initiate and participate in IT improvement projects.

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have :

Preferred Start Date

As soon as possible

Job Location

Mubende, Uganda

Benefits

Health insurance, paid time off

Contract Duration

3 Years

Eligibility

This role is only open to citizens or permanent residents of Uganda

Application Deadline

24 April 2025. Please note that we hire on a rolling basis which means that applications are reviewed and processed on a continuous basis until a hire is made.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.