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Lubricants Training & Optimization Manager

Lubricants Training & Optimization Manager

TotalEnergiesOuganda
4 days ago
Job description

Contexte et environnement

External environment

  • Competitive market with increasing number of new entrants and therefore the need to differentiate ourselves through technical support and training.
  • Rapidly evolving lubes market calling for implementation of solid technical offer.

Internal environment

  • Management of quality and performance of lubricants products marketed by TOTALENERGIES.

    • Activités

    Main Objective

  • The role holder’s main objective is to lead the company’s effort to manage and grow the Lubricants Business by managing, coordinating and controlling the activities of the LUBRICANTS Section.

    • Roles & Responsibilities

  • Manage call & walk in customer technical queries and deliver outstanding technical support.
  • Field visits – customer field visits together with the LSEs to offer technical support such a product recommendation, lube charts and surveys.
  • Work with the GTs, LSEs & Lubricants’ Trainer to organize technical seminars for key GT Segments.
  • Conduct Root Cause Analysis of all claims lodged by customers relating to lubricants and negotiate on behalf of TOTAL ENERGIES on product claims arising from possible misapplications / Quality shortcomings to determine company liability and recommending / rejecting the settlement of such claims.
  • Manage ANAC roll out and relationships with Nairobi and Mombasa Laboratories to ensure timely feedback and Implementation of the possible actions.
  • Instill confidence in TOTALENERGIES lubricants amongst customers.
  • Product Life Cycle Management i.e. monitors stocking, stock aging and ensures Zero expiries in the warehouse.
  • Together with the LSEs and the marketing team come up with creative strategies of liquidating the stock that is near expiry or re-certifying it.
  • Follow up with the support of LSEs on the implementation of new business development ideas such as LINKS, DMS, TQAS, ANAC, LUBRILOG among others.
  • Design and implement business support systems that indirectly foster business growth and optimize the current Business Applications like Oms, Verification system, E-lube, through the route to market channels.
  • Review systems, procedures and processes relating to the lubricants business with a target of ensuring that they foster and support the expected growth for example ordering, logistics requirement and optimization of secondary and primary distribution, Banda warehouse optimization and others.
  • Support in the monitoring of the cost and pricing of the Lubricants products and Services against the market prices on the Retail Network, Distributor Channels and GT channels to

    • ensure the Sales volume and margins generated in these channels are aligned to the company’s Sales-Margin objective.

  • In conjunction with the lubes team at divisional and group levels, replicate the different systems and applications in the activities of the affiliate to support the lubes team to facilitate growth.
  • In conjunction with Communications team, ensure that the technical information on the TOTALENERGIES Website and brochures is maintained up to date. Be a reference for any desired technical support for future publications.
  • To ensure constant adherence and compliance to company HSEQ and security standards, local by-laws, standards and legislation to minimize all risk pertaining to company assets and protection of life.
  • Follow through all customer complaints relating to product quality and quantity to closure.
  • Work with HSEQ Team to ensure that all Material Safety Datasheets are saved and up to date.

    • Profil du candidat

    Education / Experience required

  • Minimum of a Bachelor’s degree in Mechanical / Production Engineering.
  • Minimum of three(03) years’ experience in Lubes business, technical support & training, sales and marketing environment.
  • Attention to detail & keenness to learn.
  • Good conceptual, innovative, computer, business writing, numeric and analytical skills.
  • Must be innovative, self-driven and result oriented.
  • Valid driving license.
  • Post graduate training in Technical / Business fields is an added advantage.

    • Informations supplémentaires

    TotalEnergies valorise la diversité, promeut le développement individuel et offre des opportunités d'emploi égales à tous les candidats.