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M365 Administrator - English

M365 Administrator - English

UpworkKampala, Central Region, Uganda
8 hours ago
Job description

Job Description

Responsibilities :

  • Take new cases and follow up on all active cases
  • Case documentation
  • Ensure escalated cases are getting traction
  • Check mailbox to ensure that :

Previous cases are not reopen / reopen if needed

  • Emails send to everyone about community updates and process updates
  • Emails related to open cases
  • Attend weekly meeting with a Team Lead to reinforce important topics, processes updates and other topics
  • Attend workshops and Q&A sessions if needed
  • Participate in Pilots
  • Update all trackers requested by the Team Leads

    • Qualifications

    Requirements :

  • Must be highly innovative, solution-oriented and can follow through with the customers until their concerns are resolved.
  • Experience on Exchange Online
  • Experience on SharePoint Online
  • Managing and troubleshooting Skype for Business Online, Teams and OneDrive
  • Experience with DirectSyn (AD Connect) setup and configuration
  • Experience with DNS and how to set up
  • Knowledge on ADFS
  • Basic knowledge on PowerShell(basic commands / scripting)
  • Ability to deploy apps on to Microsoft 365 environment
  • Ability to build competency in the team to deliver customer requirements
  • A high level of English fluency and professionalism

    • Device Specifications :

  • Computer that is not joined to another company’s domain, neither managed by any remote management – inventory systems or tools
  • Windows 10 Pro (latest updates installed)
  • Minimum of 8 GB Ram (16 is recommended)
  • Core i3 processor (i5 is recommended)
  • Minimum of 256GB Hard disk (256 SSD is recommended)
  • LAN (local access network) required
  • For security requirements, freelancers will not connect to the provided systems and tools using WiFi.
  • A minimum of 10 Mbps Internet connection with equal download & upload speed (20 Mbps is recommended)
  • No 3rd-party antivirus software installed
  • Microphone / headset with background noise canceling (not a phone headset)
  • Webcam, preferably compatible with Windows Hello Technology

    • Additional Information

  • All your information will be kept confidential according to EEO guidelines.
  • The hired candidates will be paid on a fixed pay, for tickets assigned / solved. Please submit a proposal with your desired budget, what your experience is with Microsoft 365 and its applications, along with any other information you’d like us to review in your proposal.

    • Why Choose Us?

  • We value diligence and teamwork
  • Collaborate with subject matter experts and the team to ensure timely and effective case resolution
  • Be a part of innovation and customer satisfaction to various large organizations