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Professional Global Services Engineer - India

RADAPAC

30+ days ago

Job description

Hiring a Professional Global Services Engineer to join RAD’s technical support team in India.

Location

Mumbai, India

Roles & Responsibilities

Be actively involved in post-sales and pre-sales solution support activities
Perform demonstration of proof of concepts (PoC), installation, homologation testing, commissioning, troubleshooting, and training for customers abroad or remotely
Perform testing and troubleshooting techniques to identify and resolve technical issues
Perform root cause analysis of issues
Prepare technical documentation for customers
Provide status and resolution communication to internal and external stakeholders
Contribute to knowledge base of the team

Requirements

3-6 years of relevant work experience

Engineering degree (BE / BTech) – a must

Experience in a technical support role with an equipment manufacturer or systems integrator for multi-vendor solution - advantage

Knowledge of Ethernet layer-2 Protocols : Frame Structure, VLAN, STP, LAG, G.8032, Y.1564, RFC2544, MEF, Ethernet-OAM

Knowledge of Ethernet layer-3 Protocols : Basic Routing, MPLS, BGP, IPsec.

Working experience with testers like VeEX, JDSU, Spirent

Knowledge in TDM network (E1 & SDH), Virtualization (SD-WAN), Linux OS - advantage

Proven presentation skills and experience working with external customers

Excellent written and verbal communications skills to handle global customers

Problem solver, self-starter, performs well under pressure

Ability to travel (locally or abroad) to support customers

Engineer • APAC