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Senior Manager Sales / Office Manager - Uganda

Hapag-LloydUganda

30+ days ago

Job description

Job Purpose :

To Oversee all aspects of Hapag-Lloyd operations in Uganda, while maintaining a high level of service to customers, measuring and monitoring vendor and staff performance and controlling overall operational costs. Consciously establishes a culture that encourages customer focus, individual development, efficiency, collaboration, and creates an environment for process improvements.
ToupholdandensurethatallHapag-Lloydpoliciesandproceduresarefollowedandmaintained.

Job Responsibilities :

Responsible for general administration of the office and face of HL for the customers in Uganda

Maintain working knowledge of all governmental rules and regulations in Uganda

Ensure compliance of legal / tax aspects of the processes in the country as well as Local laws and regulations

Ensure strict compliance of Hapag-Lloyd Guidelines & Policies

Guide progress of costs savings initiatives and operational priorities

Work closely with Country Manager (KE) on process improvement and communication flow

Keep Overhead costs under control / in line with Budget

Ensure that managers and staff are maintaining department standards, measures and key performance indicators (KPIs) for customer service, striving for consistent improvement

Monitor and maintain close contact with shared services (GSC & QSC) in order to ensure customer service performance level is achieved. Set SLA.

Monitor budget / allocation fulfillment for all trades, optimize contribution

Develop and maintain close contact with customers and other relevant parties at management level; develop contacts to potential new customers – influence outcome

Coach and steer sales execution supporting the team and coverage of top accounts

Hold responsibility for performance of his / her sales team as defined in enhanced sales process

Hold reasonable number of own accounts still allowing sufficient time for coaching

Ensue that Push – Pull principle is followed as defined in area sales steering concept

Identify potential new opportunities (supported by sales steering)

Regularly review customer portfolios jointly with sales executives

Weekly 1on1 with SXC and BD steering efforts towards optimization of volume and profitability

Review sales REP portfolios and coverage of MR and CU customers ensuring right specialist for their market

Provide feedback on market (rate) to TM / region and selectively engage on TM discussions on important matters (e.g. tender guidance and negotiations – special commodity market rates etc.)

Analyze monthly volume planning done by sales team and establish necessary action and improvement – monthly dialogue

Monitor CRM and Account Plans – weekly discussion topics to steer team

Give feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders

Ensure close communication between departments and offices

Identify and qualify potential accounts via account plans, develop strategy to support sales team in landing and converting business

Monitor performances of the accounts and ships utilization; develop and implement action plans to address potential shortfalls

Maintain regular communication with management, other departments and offices concerning market developments, sales activity and competitors’ activities

Report market developments and competitors’ activities to Country Manager (KE)

Promote the relevant e-business solutions

Any other Sales related tasks as requested by the Management.

Office Manager Tasks

Ensure adherence to local legal requirements

Contact to local authorities where required

Responsible for well-being and needs of staff in office, including health and safety

Ultimately responsible for facility management tasks, also if a third-party company is appointed

Shared responsibility of holiday planning of local staff ensuring no loss of productivity

Participation in joint GSD (when required) alongside Country Manager (KE)

Being available and assisting in local audits

Involvement in BA / HR budget preparations

Responsible for communicating local incidents

Back up escalation point for local accounts

Job Qualification :

University degree or equivalent

Possess several years of comprehensive experience in liner shipping business and General Management

Excellent command of spoken and written English

Working knowledge of MS Office

Result driven team player with a proactive attitude

Ability to work under pressure

Goal and deadline driven

Good time management skills

Receptive and be able to grasp new ideas and motivate oneself for personal development

Success Criteria for Position

Good customer contacts / contacts with Local Authorities like customs / Terminals / ports and vendors

Knowledge of main trade lanes and ICD’s in and around Uganda

Strong teamwork and interaction with Sales, Customer Service, Operations and Business Administration departments, with a view to find synergies across departments

Management experience and leadership skills

Comprehensive knowledge of user application systems (FIS, SAM, MS Office)