Customer Service - Africa

Location : Remote (Work from Home)

Schedule : 8-5 Mon-Fri (PST;CST;EST)

Compensation : $1,200 USD per month

ABOUT THE COMPANY

We specialize in providing fencing solutions for residential, commercial, and industrial properties, offering high-quality materials, professional installation services, and a commitment to customer satisfaction. Our focus on durability, aesthetics, and functionality caters to diverse client needs, including additional services like fence repair and maintenance.

ROLE DEFINITION

We are looking for a Customer Service Representative who will be the primary point of contact with clients. This role focuses on ensuring customer satisfaction, resolving inquiries, and supporting the sales process by qualifying leads and coordinating appointments.

RESPONSIBILITIES

• Answer incoming phone calls, emails, and text messages in a professional manner.
• Provide accurate product and service information to customers.
• Qualify potential clients using predefined criteria and scripts.
• Schedule and confirm client appointments with the sales team.
• Document customer interactions and update CRM records.
• Request reviews and feedback from clients after project completion.
• Follow up on unresolved customer issues to ensure satisfaction.

QUALIFICATIONS

REQUIREMENTS